Center Performance Management Manager (Reporting & Analytics) (F/M/D)

Job description

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best. What will your story be? Apply now! Learn more: jti.com: Local applicants welcome: Position: Permanent: Location: Warsaw: Reports to: Reporting & Analytics CPM Department: Global Data Services: Center Performance Management Manager (Reporting & Analytics) (F/M/D) Turn KPIs into priorities. Turn priorities into measurable improvement. In this role you’ll help shape how Service Delivery performance is understood, discussed, and improved - partnering with senior stakeholders and building the insights and reporting that keep leaders focused on what matters most. Please be aware that the role will require at least 2 days per week in the office in Warsaw . What you’ll do: - Steer and apply the Service Delivery performance framework (KPIs, definitions, thresholds, drivers) - Spot trends, risks, and early-warning signals; turn data into crisp “what/why/impact/next” narratives - Lead performance cadences and decisio...