Patient Service Representative

Job description

Site: The Spaulding Rehabilitation Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary: Summary Responsible for providing excellent customer service in a healthcare facility. Verifying accurate demographic and insurance information, verifying eligibility, and ensuring compliance with regulatory requirements. Does this position require Patient Care? No Essential Functions: -Greet patients and provide a warm and welcoming environment during the check-in process. -Verify patient insurance coverage, eligibility, and benefits by following established procedures and guidelines. -Provide exceptional customer service to patients, family members, and visitors. -Respond promptly and courteously to inquiries, provide accurate informat...