Process Excellence Manager 80-100%

Job description

At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It’s where respect and innovative ideas combine with real teamwork – every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story. Reporting to the Head of Onboarding Journey, this role is responsible for the granular design, documentation, and continuous improvement of Onboarding processes (e.g., Fiber Onboarding or Mobile Activation). YOUR CHALLENGE: ​ - Granular Design & Documentation: Authors detailed E2E process & journey flows that translate the "Future State" vision into airtight logic for agents and systems - Quality Gate: Conducts impact assessments on all proposed changes to ensure new features do not overlap or conflict with existing journey logic - Agile Execution Lead: Operates as the lead for agile improvement cycles, converting journey pain points into technical user stories and process requirements - Data-Driven Optimization: Analyzes Process Mining outcomes to identify specific bottlenecks or "loops" in the process and proposes technical or...