Service Technician

Job description

General Purpose and Essential Duties: Our Service Technician is required to service and program burglar alarm and low-end analog or IP based video wiring and equipment while ensuring the work is in accordance with relevant codes for Guardian. - Complete service jobs to the quality and standards listed in the Service Guidelines. - Meet or exceed installation requirements and Score Card metrics (I.E. Customer Survey, Inventory Accuracy, Productivity, Quality, Upsell Install Revenue, Upsell RMR, and Utilization). - Maintain the appropriate level and quality of all assigned tools. Technicians will also be required to provide their own tools such as drills/drill batteries, levels, measuring tape, toolboxes, and screwdrivers. - Attend all required seminars, training courses, and classes assigned from management. - Minimize loss of productivity and maximize utilization. - Proficiently utilize tools/methods for problem solving (I.E., multi-meter, trac-a-tone, CATV tester, etc.) - Proficiently utilize all available resources to complete installation within the scheduled timeframe. - Utilize basic knowledge of networking and Wi-Fi configurations to resolve problems on security alarm and vide...