Warehouse Associate 4 - Returns Specialist

Job description

At Kärcher North America, Inc., we are looking for a detail-oriented and technical-minded Warehouse Associate 4 - Returns Specialist to join our team in Fayetteville. In this critical role, you will be the gatekeeper for quality and customer satisfaction, inspecting returned parts and machinery to ensure our warranty standards are met. If you enjoy troubleshooting, working with your hands, and maintaining a high standard of accuracy in a fast-paced environment, this is the role for you. What You’ll Do (Essential Duties): Inspect & Evaluate: Receive and inspect parts, accessories, and machinery sent in by customers and dealers for warranty evaluation. Technical Troubleshooting: Diagnose and troubleshoot returned machinery to determine the cause of failure. Documentation & Credit: Enter package contents into the computer, write credit vouchers for justified claims, and enter credit memos. Customer Interaction: Discuss warranty issues with customers and coordinate with customer service to provide replacement parts when necessary. Warehouse Versatility: Maintain stock supplies and assist in other warehouse areas (Warehouse 1 & 3) as needed to keep operations running smoothly. What You...