Administrative Assistant / Patient Advocate

Job description

ESSENTIAL FUNCTIONS: - Support managers and employees through a variety of tasks related to organization and communication. - Responsible for confidential and time sensitive material. - Familiar with a variety of the field's concepts, practices and procedures. - Effectively communicate via phone and email ensuring that all duties are completed accurately, delivered with high quality and in a timely manner. - Attend meetings and take accurate minutes. - May responsible for accurate and timely physician credentialing. - May direct and lead the work of others. - May manage and coordinate administrative programs and office activities. - Create spreadsheets, manage databases and prepare presentations, reports and documents as needed. - Answer telephones and take messages or transfer calls. - May cover the reception desk when required and supervise Admin Clerk staff. - Calendar management, schedule appointments, update calendars and arrange staff meetings - Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes. - Collaborate with appropriate staff t...