LTL Account Manager

Job description

The LTL Account Manager is responsible for managing, growing, and retaining existing customer accounts through strong relationship management and consistent service execution. This role serves as the primary point of contact for assigned customers, ensuring clear communication, smooth day-to-day operations, and overall account success. This position also plays a key role in analyzing account performance and communicating insights to both customers and internal stakeholders. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Serve as the main point of contact for assigned customer accounts - Build and maintain strong relationships through regular communication via phone and email - Support day-to-day account activity, including shipment coordination, scheduling, and tracking - Partner with internal teams to ensure shipments are executed accurately and on time - Provide timely updates and support to customers, addressing questions or issues as they arise - Assist with pricing requests and rate discussions as needed - Support account growth by identifying opportunities to increase volume and improve service - Review account performance data to identify trends, opportunities, and areas for impro...