Operations Support Specialist I

Job description

First Merchants Bank is seeking an Operations Support Specialist I to join our team! This position will be the first line of support for all banking centers and internal departments in regard to upholding operational policies/procedures in accordance with legal and compliance regulations. Essential Duties and Responsibilities: - Serve as the liaison for all internal departments. - Utilize multiple technology platforms to troubleshoot issues for all lines of business and internal departments. - Ensure procedures and risk mitigation are considered when assisting internal departments with issues pertaining to banking center operations. - Provide guidance and resources to banking centers including, but not limited to, banking operations, deposit and loan product servicing and troubleshooting digital platforms. - Utilize risk-based problem solving to assist Banking Centers with operations and customer issues by telephone (telephone queue), Case Manager tickets and web-based chat services (chat queue). - Assist Operations Support Team with daily departmental processes such as maintaining optimal cash levels at Banking Centers and ATMs, completion of project tasks and compilation of data...