Dispatcher

Job description

Description Jim Dandy Sewer & Plumbing has proudly served the Puget Sound area for over 115 years — and we’re still growing. We’re currently seeking an experienced Dispatcher to join our team. This is a rare opportunity to be part of a long-standing, reputable company with deep roots in the community. Responsibilities Include: - Receive and manage incoming service requests, including emergency calls, from customers - Schedule service appointments for technicians based on availability, location, and skill set - Optimize technician routes to minimize travel time and improve efficiency - Confirm appointments with customers, providing estimated service times and ensuring they are prepared for the visit - Notify customers of any delays, changes to schedules, or issues affecting their service - Communicate with field technicians regarding the day’s schedule, job details, and any special instructions - Monitor technician progress throughout the day to ensure jobs are completed on time & adjust schedules as needed - Accurately record service call details, customer information, and technician dispatches in dispatch software - Maintain organized records of completed jobs, including any follo...