Call Center Representative

Job description

Newfront (a WTW company) embraces a flexible work environment and supports employees working remotely, hybrid, or in-office. SUMMARY : The Call Center Representative position is responsible for providing exceptional customer service and administrative support in a fast-paced benefits environment. This role assists clients with benefit inquiries, enrollment processing, eligibility research, claims support, and open enrollment activities while utilizing internal systems such as Salesforce and SharePoint. The ideal candidate has strong communication, organizational, and multitasking skills with the ability to deliver accurate, timely, and professional service. FROM THE TEAM : We support one another to help each other grow to ensure we succeed together in supporting our clients. We emphasize the importance of working as a TEAM. We make a difference on a daily basis by providing exceptional service to our clients and their employees. What is most exciting about this position is the variety in the work. No client is the same, so you cannot expect the same resolution will yield the same results each time. Every day provides the opportunity to learn something new, try new things, and have...