Shift Manager

Job description

Description Purpose of Job: In coordination with General and Assistant Managers, provide leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation. Essential Functions: - Assist in the management of specific areas of restaurant during scheduled shifts. - Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods. - Conduct orientation, training and evaluation of crew members in all functional areas. - Assist hourly employees at the point of sale in the execution of product promotions. - Ensures guest service in all areas meets applicable standards for quality, value and cleanliness. - Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints. - May contribute in the execution of the restaurant’s bus...