IT Support Tech I (Full Time)

Job description

DESCRIPTION OF POSITION: Support Tech I are expected to be generally experienced with a variety of hardware and applications. This position will require remote desktop work with workstations and applications around the hospital. SUPERVISION : Reports directly to the Manager of IT Support and Operations RESPONSIBILITIES AND DUTIES: The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. - Answer calls from physicians, directors, and hospital staff that have been escalated from Help Desk Specialists - Install a variety of software and applications remotely on both new PC installs and existing hospital hardware where new applications are needed - Troubleshoot software and application issues that hospital staff experience - Respond to users in a quick and timely manner to resolve hardware and application issues efficiently so work is minimally impacted EDUCATION AND WORK EXPERIENCE: - High school graduate or equivalent (Associates or Bachelors preferred) - A+ Certification or willingness to get...