Deployment Strategy Operations Lead

Job description

Why this role exists We’re not looking for a traditional Ops person. We’re building the operating system for how Planhat deploys, scales, measures, and evolves customer outcomes in the age of AI. This role owns the programs, analytics, and systems that turn our Customer methodology into something structured, measurable, and repeatable — across post-sales and deployment. You’ll sit at the intersection of strategy, AI, systems, and execution. If you like building the machine behind high-performance teams, keep reading. What you’ll do: 1. Own Strategic Deployment Programs You will design, operationalize, and continuously improve cross-functional programs that directly impact customer outcomes. Examples of programs include: Digital deployment programs Executive Sponsor program: Agentic / AI use case applications inside Planhat Translating CS methodology into processes: You will: Turn strategy into structured programs with clear success metrics Define workflows, ownership, reporting, and automation Ensure these programs are actually used (not just documented) Continuously refine based on performance data 2. Own CS Analytics & Reporting You will define what “CS performance” actually mean...