Operations Quality Assurance Senior Analyst

Job description

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Primary Position Objective: Under limited supervision, REVIEWS and MONITORS quality assurance reviews across multiple business lines to ensure compliance with applicable regulatory requirements, internal policies, and quality standards. CONDUCTS complex analyses of processes, documentation, and controls; SUPPORTS state requested regulatory quality reviews; and works in a solution-oriented manner to identify and support effective resolutions. Essential Functions: CONDUCTS independent quality assurance reviews of operations across multiple business lines, including calls, files, documentation, workflows, and system activity to ens...