2nd Line Engineer

Job description

Join our Team as a 2nd Line Engineer! Location: Whiteley, Fareham: Salary: £28,000-£32,000 Per Annum: Hours: 37.5 hours a week between 8:00am- 6:00pm Monday to Friday About the role: Step into a dynamic, client‑facing position where no two days look the same. As a 2nd Line Engineer you’ll be the go‑to technical expert providing seamless onsite and remote support across a variety of customer environments. You’ll cover absence and leave for other engineers, tackle scheduled maintenance, and deliver hands‑on project work, all while keeping systems running smoothly and customers feeling supported. If you thrive on variety, autonomy, and solving real‑world IT challenges, this role puts you right at the heart of the action. What makes you a great fit: Full UK driving licence (essential) GCSE Level 4+ in Maths and English Desirable: ITIL Foundation, MCP/MCSA or other vendor‑led certification Outstanding customer care, communication, and active listening Confident working in a fast‑moving environment with shifting priorities Solid understanding of MSP operations; outsource experience beneficial Familiar with Microsoft technologies including Office 365, Azure, Windows 7–11, Server 2012–2025...