Guest Services Representative

Job description

Employment Type: Part time Shift: Rotating Shift Description: Hours | Schedule: - Per Diem Position Summary: As the first point of contact for colleagues, patients, families, and visitors, the Guest Services Representative creates a welcoming and resourceful environment that reflects our mission and values. This highly visible role requires professionalism, strong communication, and problem-solving skills to ensure an exceptional experience for every guest. Responsibilities include greeting and assisting visitors, supporting basic patient care needs, and maintaining safety by following approved processes and regulatory guidelines. The ideal candidate brings a positive, can-do attitude, thrives in a fast-paced setting, and is committed to delivering excellence in every interaction. What the Guest Services Representative will do: - Communicates, collaborates, and welcomes colleagues, patients, visitors, volunteers and families. - Provides visitor stickers to all patients and visitors entering the hospital and ensures vendors, contractors and colleagues are properly credentialed. - Provides wayfinding services and assists in escorting patients towards their destination. . - Assess pat...