Customer Operations Manager

Job description

Essential Functions: QUALIFICATION REQUIREMENTS : To perform this job successfully, an individual must be able to perform each essential duty. Reasonable accommodations may be made enabling individuals with disabilities to perform the essential functions. - Demonstrate a commitment to continuous improvement by applying a Continuous Improvement (CI) mindset and supporting the Mid Valley Family Foods mission to identify value, prioritize resources, and optimize operational efficiencies. - Oversee and manage the daily ordering cycle and appointment desk operations. - Serve as the primary liaison for all customer product data synchronization systems. - Perform daily cash reconciliations related to warehouse fees. - Complete day-end, week-end, and month-end close processes within the accounting system. - Process juice billing and review accounts receivable (AR) billing in collaboration with the accounting department. - Monitor products run throughout the week in alignment with the production schedule, verify completion against planned quantities, identify potential shortages, determine timing requirements for product usage, and communicate proactively with customers regarding product ne...