Customer Service Coordinator (Truss Scheduler)

Job description

FRAME FORWARD SYSTEMS™ connects every critical piece of the build—from concept to construction, from design to delivery. It’s not just construction, it’s building with a complete system that’s focused on the challenges we face: labor shortages, tight timelines, and affordability. Customer Service Coordinator (Truss Scheduler) Play a vital role in delivering precision, partnership, and customer satisfaction The Customer Service Coordinator (Truss Scheduler) is a key coordinator ensuring customer truss orders are produced and delivered smoothly and on time. This role sits at the heart of collaboration—working closely with Sales, Design, Production, and Customers to keep schedules accurate, resolve issues quickly, and support an exceptional customer experience. If you enjoy staying organized, communicating across teams, and being the go to person who keeps operations running efficiently, this role offers variety, responsibility, and the opportunity to make a daily impact. What You’ll Do: - Partner closely with Account Managers, Sales Assistants, Inside Sales, Design, and Production to align customer needs with plant schedules - Communicate regularly with customers via email and trade...