Field Service Team Lead

Job description

Responsibilities / Tasks Supervisory Responsibilities: - Oversee day to day administrative functions of the Field Service team, including PTO, timecard and expense approval, as well as documentation and safety compliance. - Work with Service scheduler, ensuring efficient routing and assignment of technicians based on skillset, geography, and priority. - Review completed service reports for accuracy and adherence to departmental standards. - Support onboarding, training, and mentoring of new Field Service Technicians. - Assist with performance feedback by providing field insights to management. - Provide administrative oversight of afterhours troubleshooting, ensuring proper escalation paths, technician rotation compliance, and consistent customer communication. Essential Duties/Responsibilities: - Field Service Technician - Perform installation, maintenance, troubleshooting, and repair of equipment at customer sites. - Provide technical expertise and on site customer support. - Support after hours troubleshooting, including phone support and emergency service guidance, to ensure customer uptime and continuity. - Document all service activities accurately, including work performed,...