Warm Welcome Resolution Admissions Specialist III

Job description

Posting Date 04/21/2026 2476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America A Resolution Specialist on the Warm Welcome team will work with their peers, leaders, and the cross-functional project team to test new forms of outreach to patients who have been successfully placed at DaVita prior to their first treatment. The intent is to reduce rates of non-start by ensuring patients plan to treat with us, understanding why they may not intend to treat with us, and escalating appropriately when opportunities have been identified to prevent a non-start. Onsite presence required 1x month for candidates local to Malvern, PA or Englewood, CO CBOs Open to remote candidates: A Resolution Specialist on the Warm Welcome team will be expected to: Place outbound calls to patients using a daily worklist of eligible patients Able to multitask and effectively manage competing priorities to adhere to departmental SLAs. Respond professionally, promptly and courteously to inbound telephone calls. Up to 50 patients daily. Take steps prior to outreach to understand the circumstances of the request and prepare for possible key actions that must be taken based on the natu...