Department Manager

Job description

ROLE PURPOSE: Responsible for managing all aspects of a specific department(s) within the restaurant including the selection, development and performance management of restaurant Team Members, optimizing profits and increasing sales. KEY RESPONSIBILITIES & ACCOUNTABILITIES: - Manage all areas of operations for a specific department including marketing and human resources, while ensuring the Company’s standards of quality, service and operations are maintained. - Manage operations during scheduled shifts that include daily decision-making, staff support, scheduling, planning while upholding standards, product quality and cleanliness. - Frequently interacts with Guests to ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may have. - Follows the Bubble Theory to proactively run a shift and anticipate Guest needs. - Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift. - Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable). - Maintain an accurate...