Clinic Services Specialist - Ophthalmology

Job description

Clinic Services Specialist - Ophthalmology - ( 26001685 ) Description The University of Iowa Health Care, Department of Ophthalmology & Visual Sciences is seeking a 100% Clinic Services Specialist (CSS; PVL2; 3A). The Clinic Services Specialist (CSS) – Ophthalmology provides comprehensive support for patient scheduling and front desk operations for the Department of Ophthalmology & Visual Sciences. This role manages appointment coordination, verification of patient demographics, and payment collection where appropriate. The position supports provider schedule maintenance, EPIC work queues, insurance preauthorization, and financial counseling for self-pay patients. In addition to scheduling duties, the CSS performs in-person check-in and check-out functions, ensuring patients complete required forms, remit payments, and confirm all information accurately. Acting as a patient advocate, the Clinic Services Specialist delivers exceptional service while maintaining operational efficiency and compliance with departmental procedures. POSITION RESPONSIBILITIES: Perform in-person check-in and check-out, ensuring patients complete required forms, remit payments, and verify all information ac...