Senior Compensation Operations Manager, CCO

Job description

Description We are seeking an experienced, highly meticulous, and driven Compensation Operations Manager to join the newly established CCO organization (CS, Services, CX, Tech&AI). This is a unique opportunity to be the founding member operating all commissions and compensation related operations for the CCO org. You will be the operational backbone of our compensation system, responsible for the execution, management, compliance, and accuracy of customer success managers’ payouts. This role requires a process champion with deep experience in compensation cycle management and a strong commitment to accuracy, compliance (especially SOX), and exceptional stakeholder service. If you thrive on building, optimizing, and owning mission-critical operations, and want to be part of a team defining its future, this is the role for you. About The Role: The responsibilities below represent the core domains you will own: Comp Cycle Process & Lead: -  Lead the full cycle of CS compensation execution and payouts accurately and on time, including data aggregation, calculation, validation, and submission for payment. - Manage and utilize our Compensation Management System, CaptivateIQ, serving as...