Senior Network Engineer

Job description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. The Senior Network Engineer, within the Network Service & Experiences Team (NSET), is responsible for ensuring the availability and efficient performance of the Optus network to deliver outstanding customer experiences. Based at Macquarie Park, this role involves monitoring and analysing service indicators using specialised observation tools, diagnosing issues across multiple technology domains, and engaging relevant NMC teams to maintain critical services. - Location: 100% on site at Macquarie Park, Sydney - Work Pattern: Rotating shift roster, including morning, afternoon and night (24/7) The day to day: - Proactively monitor network performance and health, to sustain reliable service availability. - Liaise with relevant authorities to provide support for location triangulation, call tracing, and other authorised information requests. - Manage escalations of critical or sensitive issues. - Troubleshoot network issues, analyse performance data, and support incident response and disaster recovery activities. - Recomme...