Team Lead, Operations - Supervision & Quality (Cleaning & Facilities Services)

Job description

SUMMARY: The Team Lead, Operations – Supervision & Quality is responsible for overseeing day‑to‑day delivery of facility support operations across assigned sites. This role ensures service excellence through strong leadership, quality oversight, vendor coordination, and proactive communication with clients and internal teams. Reporting to the Regional Operations Manager, the Team Lead drives high standards of cleanliness, safety, and operational performance while supporting continuous improvement across all service lines. KEY DUTIES & RESPONSIBILITIES: Leadership & Team Management: - Lead, mentor, and develop cleaning and facility support staff to ensure high performance and adherence to BGIS standards. - Participate in recruitment, onboarding, training, and performance management. - Coordinate staffing schedules and ensure adequate coverage for all shifts and service requirements. - Conduct regular team meetings, safety briefings, and performance evaluations. Operational Oversight: - Oversee daily security guard, cleaning and soft services operations in alignment with the client’s MSA, SOW, and BGIS procedures. - Conduct routine building inspections ensuring quality, safety, and c...