Service Manager - Heavy-Duty Diesel

Job description

Location: Davenport Iowa Position: Service Manager - Heavy-Duty Diesel Company: Interstate Power Systems: Interstate Power Systems is seeking an experienced Service Manager to lead operations at our Davenport Iowa facility. This is a key leadership position responsible for driving service department performance, growing the business, and delivering exceptional customer experience. Position Summary: The Service Manager is a critical member of the management team and is fully accountable for the performance of the shop and service operations. This role oversees people, processes, financial performance, and customer satisfaction while promoting Interstate Power Systems’ products and services. The ideal candidate brings strong leadership, heavy-duty diesel knowledge, and a passion for operational excellence. Job Duties: - Take all necessary steps to ensure exceptional customer satisfaction - Recruit, hire, train, motivate, and retain top-quality service personnel - Actively support and participate in company sales efforts - Monitor service department performance using key metrics, including revenue, profitability, efficiency, and productivity - Ensure compliance with safety goals, poli...