Patient Service Coordinator

Job description

Description Who we are: Aligned Orthopedic Partners is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing exceptional care while remaining friendly, courteous, and efficient. Aligned Orthopedic Partners is recruiting for an experienced Patient Service Coordinator. What you will do: - Receives and directs incoming telephone calls politely - Accurately documents messages and forwards to therapists and personnel in a timely manner - Checks designated voicemail boxes on a regular basis and ensures timely follow-up on all calls - Appropriately schedules patient appointments; obtains complete and accurate medical, demographic and insurance information, and informs patients of Practice Financial Policy; directs calls to Therapy Billing as appropriate for questions regarding insurance issues - Explains insurance benefits to patients - Manages cancellation list, filling open slots wherever possible - Ensures that patients sign in - Ensur...