Hotel Guest Service Manager

Job description

Are you a passionate hospitality professional with strong leadership skills and a commitment to exceptional guest service? Our beautiful hotel is seeking a dedicated Assistant General Manager to join our team! Position Overview: The Assistant General Manager (AGM) plays a key leadership role in supporting daily hotel operations, ensuring outstanding guest experiences, and driving team performance. This is an exciting opportunity for someone who thrives in a fast-paced, customer-focused environment. Requirements: - Assist in overseeing all hotel operations and departments - Deliver exceptional guest service and resolve guest concerns professionally - Support, train, and motivate team members - Ensure compliance with brand standards and company policies - Help manage scheduling, inventory, and daily reporting - Step in as Manager on Duty as needed - Must be available to work any shift, including weekends and holidays - Strong leadership and problem-solving skills - Excellent customer service and communication skills - Previous hotel or hospitality management experience preferred - Ability to multitask and work in a fast-paced environment What We Offer: If you’re ready to take the nex...