Account Lead

Job description

The Account Lead is a hybrid sales role responsible for both inside and outside sales activities, with a focus on customer execution and revenue growth. This position combines Senior Inside Sales–level responsibilities with outside sales ownership of a defined portfolio of smaller customer accounts . The Account Lead serves as the primary point of contact for assigned accounts, managing order fulfillment and customer service while also calling on accounts to increase share of wallet and expand relationships year over year. This role is critical to driving customer satisfaction, account growth, and cross-functional alignment. Key Responsibilities: Inside Sales: - Serve as the primary inside sales contact for assigned customer accounts, operating at a Senior Inside Sales Representative level or above. - Manage end-to-end order execution, including order entry and validation, pricing accuracy, acknowledgments, and order tracking. - Proactively communicate order status, expected delivery dates (EDDs), risks, and recovery actions. - Partner closely with Supply Chain, Operations, Customer Service, and Finance to resolve issues and meet customer commitments. - Support and coordinate with...