Reservations Coordinator

Job description

Company Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories. Job Description: To ensure all procedures are performed to the hotel's standards. Assist where necessary to ensure optimum service to guests, visitors and other departments. Ensure prompt, courteous and efficient handling of all requests by both guests and colleagues. Assist with guestroom reservations including changes, cancellations, processing travel agent commissions, responding to travel agent inquiries, managing guestroom inventory, and reviewing reservations for accuracy and hotel preparedness - Ensure that all incoming calls are responded to within 3 rings, using correct salutations and telephone etiquette - Process all reservations requests, changes and cancellations received by phone, e-mail, internally and through global reservations center (GRC), travel agencies or group planner - Ascertain caller’s needs through open-ended...