Shared Service Team Lead

Job description

Title Shared Services Team Lead: Overview of Position: Assurant has an exciting opportunity for a Shared Services Team Lead for our Check Printing and Secured Master Banking room (SMBR) team. The team lead is responsible for training, coaching, and ensuring accurate results of the overall processing team. This is accomplished by working dynamically with management, the team, and supportive units. This role requires you to work in our Atlanta, GA location. This position also requires overtime as needed. What will be my duties and responsibilities in this job? What are the requirements needed for this position? What other skills/experience would be helpful to have? What are the working conditions and physical requirements of this job? - Coordinate and monitor daily workflow for Specialists and Sr. Specialists - Be the departmental subject matter expert. - Train, develop, and mentor a team of processors. - Prepare and complete assigned reports timely and accurately. - Track compliance/SLAs. - Research, track, and provide feedback of the root cause on claim check handling and quality issues. - Communicate with supportive departments directly on research inquiries, when applicable. - Ex...