Call Center Operator

Job description

Description OUR CORE PURPOSE: As an expression of God’s love in Southwest Florida, we are growing to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged , and supported. ABOUT THIS ROLE: The Call Center Operator will be accountable to create an environment of appreciation and professionalism for all donors who contact St. Matthew’s House. They should be able to multitask, answer incoming calls and effectively handle all customer service issues; while maintaining a positive demeanor during stressful, high volume situations. Must be a performance driven individual who strives to achieve the highest quality of customer service. Job Duties and Responsibilities: - Assist the organization in meeting and exceeding our standard productivity goals, which can be measured by a 90% or greater weekly NPS score on donor reviews. - Establish a level of trust between St. Matthew’s House and its donors by following through on every call received. - Ensure our donors fully understand t...