Associate Manager, Strategy & Operations – Customer Experience

Job description

About the Team As one of DoorDash's core operations teams, Customer Experience ensures that when issues arise across the platform, there is a reliable and effective support system in place. Our team designs, manages, and continuously improves DoorDash's global support network, with the goal of delivering a high-quality and consistent customer experience. This role sits within the Safety Customer Experience team, focused on the most critical and high-risk incidents on the platform. The team partners cross-functionally to design and optimize how safety incidents are prevented, reported, and handled. About the Role: You will operate at the intersection of operations, product, and customer experience, focused on both reducing the occurrence of safety incidents and improving how they are handled end-to-end. You’ll partner cross-functionally with Product, Engineering, Analytics, and Operations to drive impact across prevention, reporting, and support execution. This role requires a highly analytical and detail-oriented operator who can navigate complex problem spaces, design scalable processes, and execute with precision in a fast-paced environment. You’ll be expected to take ownership o...