Account Specialist

Job description

Description Summary: The Account Specialist will support a variety of elements within the Operations department. This position will act as a liaison and support channel with various business partners to drive and manage payoffs, responding to customer issues and following for document deficiencies. This position requires direct interaction with customers and requires teamwork across the business. Benefits: What we offer: - Comprehensive benefits package that includes the following (based on eligibility and requirements): Employee Stock Ownership Program, Retirement Savings Plan, Medical, Dental, & Vision programs, Health Savings Accounts, and Flexible Spending Accounts. - Career Growth opportunities - tuition reimbursement. - Energetic and collaborative work environment. Responsibilities: - Provide courteous, timely and effective customer service to both internal and external customers. - Work with insurance agencies, legal counsel, and bank partners to answer all customer communications in a friendly, professional, and timely manner. - Monitor operations shared mailbox, respond, and direct incoming request or respond accordingly. - Review and approve all request for payoffs. - Fac...