On Site Guest Service- $15+/hr WoodSpring Suites Sterling Heights MI

Job description

*The On-Site Guest Service Representative is provided a guest room to live on property during the term of employment. On site room provided as part of compensation and is a requirement for this position while employed. This position is part time. Hourly rate is $15.00. The Guest Service Rep ensures that all guests receive the highest service level of hospitality during their stay. The Guest Service Rep is responsible for maintaining good personal and working relationships with internal and external clients. He or she helps maintain a comfortable and quiet atmosphere for our guests. This position serves as the property’s emergency contact after office hours and assists guests as needed. Living on site is a requirement of this position, therefore a room is provided on site. ESSENTIAL FUNCTIONS: Respond to guest needs and/or concerns in a professional and courteous manner, both in person and on the phone after office hours. Call GM immediately regarding any safety, security issues or with urgent questions/concerns. Responsible to utilize and follow all Safety and Security procedures. Establish good communication and professional relationships with property guests. Ensure an excellent...