Front Desk Representative - Front Office -Seasonal

Job description

About the Role The Front Desk Representative represents the first point of contact with guests and handles all stages of a guest’s stay. Position Responsibilities: - Adhere to established company and departmental procedures, guidelines, and polices at all times - Foster and promote a cooperative and harmonious work environment - Promote positive customer relations for all customer by providing prompt, courteous, and efficient service - Registers customers into the hotel and checks them out at the end of their stay including processing payments and ensuring guest satisfaction - Maintains cash bank securely and accurately, prepares daily deposit of funds in hotel bank and is responsible for the immediate posting of cash payments and provides HMS generated cash receipts for customer records - Makes necessary luggage arrangements according to hotel procedures - Responsible for customer check out & accepts payment for settlement of all charges in compliance with hotel procedure - Assist with checking rooms to verify the status of hotel reservations. - Responds to customer inquiries regarding hotel services, room rates, entertainment schedules & restaurants - ​Informs hotel customer abou...