IT Technician (NED Shared Services)

Job description

GENERAL SUMMARY: Assists with maintaining the division’s computers, printers, laptops, handhelds and other peripheral equipment. Installs and maintains hardware and software applications. Provides remote phone support and travels to multi-state locations as needed. Answers incoming helpdesk calls and responds to helpdesk emails. Provides 1st line technical support and training for the various company information systems. Applies system analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications. Essential Duties And Responsibilities: - Performs updates, maintenance, troubleshooting and repair for all hardware, including PC’s, laptops, peripheral, and mobile equipment to ensure proper functioning. - Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs. - Assists with the monitoring and performing of archives, backups and restores. - Assists with the maintenance, troubleshooting and repair of the local area network and wide area network connectivity, including VPN tunnels, to ensure continuous service. - Perfor...