Customer Service Support with Dutch or German

Job description

We’re looking for professional and pro-active Customer Service Representatives to join one of our projects. S/he creates a wonderful customer experience as s/he understands that making a customer happy is crucially important to a business's success. KEY JOB RESPONSIBILITIES: - Assist customers with phone/email/chats enquiries related to customer orders, product information and company policies etc. - Provide customers with complete and accurate resolutions to problems. - Handle complaints. - Clarify to the customers the company policies such as returns and exchanges. - Perform order management functions: Work with various platforms to track, maintain orders, returns and credits. - Proactively involved in maintaining up-to-date procedure documentations. - Excellent interpersonal, written, and oral communication skills. - Escalate issues in a structured way to CS management. KEY JOB REQUIREMENTS: - Fluency in English and Dutch or German (minimum B2 level) - Education: at least high school diploma (bachelor’s degree would be beneficial) or 2 years of customer service background. - Computer skills: Microsoft office and SAP preferred. - Ability to stay calm under pressure and handle mul...