Intake Specialist

Job description

Intake Specialist | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job: PURPOSE STATEMENT: The Intake Coordinator provides single point of entry for in-patient intake. Duties include phone triage, addressing requests for services and performing patient call backs and documents all call activities. Answers inquiry calls about hospital services and bed availability, performs pre-registration, collects all pertinent data, verifies insurance eligibility, and coordinates with the insurance company. Facilitates and coordinates assessment and/or intake to facility services when appropriate. Maintains communication between the organization and the patient referrals and family. Roles and Responsibilities: ESSENTIAL FUNCTIONS: - Conducts pre-admission screenings. Schedule assessments. - Works closely with business office, nursing and clinical staff as well as external parties to ensure the timely admission of patients. - Refers inquiries to other agencies and community resources when not appropriate for facility assistance or admission. - Provides information and referral services for internal and external customers. - Presents clinical information to a member of the medic...