Tech Support Team Leader - German Speaking

Job description

We believe in connecting great people with great opportunities. Our team is currently recruiting for a client in Germany, and we would be delighted to have you explore this opening. Your Role: - Lead, support, and motivate a team of technical support specialists. - Oversee daily operations to ensure service metrics (e.g. response times, resolution rates, customer satisfaction) are consistently met. - Serve as the escalation point for complex technical issues related to software, hardware, or product usage. - Conduct regular team coaching sessions and one-on-one meetings to enhance performance and skill development. - Work closely with training and quality assurance teams to identify performance gaps and implement process improvements. - Prepare and deliver performance reports and insights to management. - Promote a culture focused on customer satisfaction, quality, and continuous improvement. Your Qualifications: - Native/fluent in German (C1), with strong written and oral skills, as well as proficiency in English (at least B2) - Prior experience in a supervisory or team leadership role within a technical support or customer service environment. - Familiarity with technical product...