CUSTOMER SERVICE MANAGER

Job description

DEPT OF TRANSPORTATION: Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. CUSTOMER SERVICE MANAGER **Open to CURRENT ADOT EMPLOYEES Only** Job Location: Motor Vehicle Administration 240 W. Cottonwood Ln. Casa Grande, AZ 85122: Posting Details: Salary: $57,447.10 Grade: 21: Closing Date: Job Summary: Manage multiple Motor Vehicle Division (MVD) Field Offices that provide various services; controls office expenditures; develops and administers a Field Office Continuous Monitoring Systems (FOCMS). Provides oversight meeting office productivity, quality customer service, as well as audit and control goals and standards. Reviews and monitors the collection, accounting, safeguard and depositing of revenue funds, and the summarization, analysis and review of data for preparing management reports. Interprets, applies, and implements relevant program rules, regulations, laws, and policies. Reviews problems presented by the public. Interprets statutes and regulations, resolves problems, and makes determinations. Conducts oral interviews and/or investigations regarding violations of state motor vehicle laws, rules, and regulations. Counsels w...