Project Coordinator, Patient Experience

Job description

Under the general direction of the manager of Patient Experience, the coordinator will work on a variety of specialized clinic projects. Part of the essential functions and job duties will be to perform overall project support work, including but not limited to, file management, general administrative support, report analytics and distribution. The coordinator must be well organized and able to manage multiple priorities while promoting a customer satisfaction centric culture. A coordinator should be able to effectively communicate with all stakeholders including management, customers and medical group staff and providers. Work may involve vendor collaboration and implementation. 1Support ongoing management of Customer Experience (CX) Platforms 2. Manage and distribute CX Platform resource updates to all users, management and partners 3. Assist in maintaining and distributing monthly reports and dashboards 4. Contribute to the continued maintenance of staff training materials and clinic resources 5. Support clinics to drive successful Meaningful Use performance outcomes 6. Schedule and facilitate planning sessions and status meetings for clinic support projects 7. Demonstrate abili...