Customer Service Coordinator - HospEquip

Job description

HospEquip is a privately owned company that is rapidly expanding into the Healthcare sector and is a leading supplier of equipment into the Hospital, Aged Care and Community Markets. Due to our continued expansion, we are seeking a self-motivated, customer-focused person to join Our high-performance culture focuses on empowerment, goal attainment, productivity, continuous improvement, developing leadership capability and a superior workforce. You will be responsible for: - Handling a high volume of calls and enquiries, always striving for a first point of call resolution and an excellent experience. - Action all inbound emails using CRM. - Accurate and timely processing of customer orders using SAP CRM. - Accurate and timely processing of EDI orders from external customers. - Maintain customer interaction records in CRM. - Liaise with customers regarding back-order status and pricing discrepancies. - Liaising with sales teams, the logistics department and warehouses to provide relevant information for fulfilment of customer orders/enquiries. - Process all customer returns using SAP CRM. - Investigate customer enquiries and respond to customer requests. - Investigate customer accoun...