Concierge - The Ivy Hotel

Job description

Job Description The Ivy Hotel is in search of a Conceirge to join our growing team. The ideal candidate is a proven team player with previous customer service experience, preferably within the hotel industry. Candidate must have excellent computer and communication skills in English (bi-lingual/multilingual is a plus). Candidate must be detail oriented, service-oriented, able to multitask, and sell all aspects of the hotel (Rooms, Restaurant, Spa, Meeting space). ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Assures that the reservations & concierge desk is covered and maintained at all times Responsible for welcoming, check in and check out of Guests Welcomes guests upon arrival in an efficient and friendly manner, using guest name whenever possible, and arrange for luggage to be delivered to in a timely manner Utilizes a variety of computer systems to create or edit reservations, run daily reports, monitor room rates and availability Reviews arrivals and departures for guest preferences and works closely with other departments (Food and Beverage, Kitchen, Housekeeping, Maintenance and Valet) to ensure perfect customer service & satisfa...