Internship - Guest Relations Agent

Job description

We are pleased to offer an internship opportunity that will allow you to develop your hands-on industry knowledge whilst partnering with our operational team. This role will be responsible for activities related to the service in our Guest Relations department. That placement will start in July/August 2026 for a minimum of 6 months. - Secure a placement with a luxurious Five-Star hotel located in Paris - The Peninsula Paris espouses luxury service, dedication to our customers, and commitment to our employees - Learn and grow within a strong hospitality company focused on quality with our dedicated internship program Key accountabilities: - Verify and complete the applicable VIP check-in checklist. - Welcome guests upon arrival and provide information about the hotel and surrounding area. - Analyze the VIP list daily with the Guest Relations Manager and carry out assigned tasks to ensure the best possible stay for selected arrivals. - Ensure that all arrangements made prior to a VIP guest's arrival are respected and communicated to other operational departments. - Handle guest complaints and issues promptly and professionally. - Work with other departments such as the front office,...