Customer Success Manager - CEE - German/English speaker

Job description

The Customer Success Manager will be responsible for ensuring our customers and partners in Central and Eastern Europe are receiving a world class post sale customer care and technical service program. Our growth strategy is underpinned by successfully pivoting to a recurring offering with our existing and new products. The CSM team is crucial in establishing the relationship between Vizrt and our customers, by partnering with customers to implement, adopt, and support them. We are expecting someone based in Austria, Germany or any other European country and someone who speaks German and English fluently. Requirements: - Communications, engineering, marketing degree or similar - Very good knowledge of tools and software for video/TV production - 5+ years' experience in broadcast production, broadcast systems vendor (service team) or similar - Basic knowledge of Cloud and IP environments - Proven track record of working in problem-solving and coordinating/team-leading role - Familiarity with Vizrt products for operations or maintenance activities - Highly organized and able to multi-task - Self-driven and proactive nature - Excellent communication and interpersonal skills - Demonstr...