Multi-Unit Manager

Job description

Experience: - 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities: Job Type: Full-time - People Planning, Talent Management Development: MUM recruits, interviews develops, trains, and retains qualified management personnel. - Ensures 24 – 7 certified Shift Management Coverage - Monitors, identifies assesses restaurant training needs in order to coach RM’s to create and implement organization and training plans meeting Dunkin Brands requirements. - Monitors crew & management turnover and forecasts staffing needs against sales, turnover, and growth. - Ensures that all HR related policies are followed - Guest Satisfaction Measures and improves guest satisfaction in each restaurant. - Uses GSS, Dunkin Brands Consumer Care and internal customer complaint tools to track, identify trends per restaurant. - Use trend information to identify problems and create action plans. - Ensures that customer complaints are resolved in with 24 hours of receipt. - Solicits feedback from guests during every restaurant visit and correlates with trend information. - Operations Excellence/QSCMUM ensures Dunkin’ Brands operational standards are followed. - Develops and executes...