Consumer Support Consultant

Job description

Who We Are Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. What Drives Success: Under direct supervision, this entry level position handles a variety of incoming consumer inquiries on Residential and Commercial HVAC products through a Call Center. This position responds to questions and requests for information regarding Lennox products and dealers in order to provide the best customer experience possible.Professionally responds to pre-sales and/or post-sales questions from consumers of residential & commercial HVAC equipment. Explains the terms of product warranties. Provides product information to the consumer that may include discussing the differences in products, product capabil...