Service Coordinator

Job description

Assist with scheduling and dispatching of technicians for service, maintenance or emergency repairs outside the place of business and will act as a liaison between the customer and the company, making sure customer needs are met by creating a customer-to-client atmosphere in all interaction with internal and external customers. · Serve as the initial point of contact for escalated issues; inform manager as needed. · Receive customer service calls, schedule and dispatch technicians to appropriate locations. · Communicate with customers, technicians, coworkers, and supervisors to relay work orders, updates, and service status, and to address questions, problems, or service requests. · Prepare and manage daily work and run schedules; monitor technician locations and utilization to coordinate service. · Identify optimal itineraries based on customer and equipment knowledge; advise technicians of traffic, construction, weather, or other hazards. · Receive, document, and track customer purchase orders; resolve related issues. · Confirm time, verify materials, and submit for billing once matched to biller. · Record customer requests and services performed; manage the unbilled hours report...