Client Success Executive

Job description

Client Success Executive Altera Digital Health – TouchWorks: Remote – US About the Role: We’re looking for a Client Success Executive to join our TouchWorks team at Altera Digital Health. TouchWorks is a leading ambulatory EHR solution, supporting healthcare providers in delivering efficient, high-quality patient care. This role sits at the heart of our client relationships, helping ensure customers are getting maximum value from the platform while supporting long-term satisfaction and retention. This is a great opportunity for someone early in their career who enjoys working with people, solving problems, and building strong client partnerships within a healthcare technology environment. What You’ll Do Day-to-Day: - Partner closely with Client Delivery and Account teams to support the overall client experience - Act as a key point of contact for a portfolio of TouchWorks clients - Build strong, trusted relationships with stakeholders, including clinical and operational leaders - Proactively engage with clients through regular check-ins to understand their goals, challenges, and feedback - Support client success initiatives, including adoption, satisfaction, and retention efforts -...